Shipping policy

When you place an order, it takes approximately 2 days to process and 4 to 8 days to ship. This means that your package will be delivered 6 to 12 days after you place your order.

Shipping charges are free for all orders.

Please make sure that all shipping information is correct. We promise to contact you if there are inaccuracies or missing information, which may delay your order. Customs problems can also cause delays.

It is important that customers understand that it is their responsibility to pick up packages at the post office. If a package is shipped but undeliverable, it will likely be returned to the nearest post office. As the recipient, you have a specific amount of time to retrieve the package.

Unfortunately, shipping charges will not be refunded if the package is returned to the sender because it was not picked up by the specified deadline. The cost of shipping the package has already been incurred, and returning it would be costly.

In short, it is the customer's responsibility to pick up the package at the post office. Unfortunately, the package cannot be refunded if it is not picked up within the specified time frame. Please be prudent and, if you need alternative solutions, please contact the post office.

In some cases, deliveries may take a little longer. If this is the case, please contact our customer service at support@empirthreads.com.